Symptom:
When do print document/test print, printer no response. But at print queue
list, no print job error. If you see the print status while do printing, you
will see spooling - deleting then the status disappear. Check on event viewer
found error:
The document %DocumentName,
owned by %User, failed to print on printer %Printer. Try to print the document
again or restart the print spooler.
Data type: NT EMF 1.008. Size of
the spool file in bytes: %Size. Total number of pages in the document: 2.
Number of pages printed: 0. Client computer: %ComputerName. Win32 error
returned by the print processor.2157500037.Unspecified error.
Log Name:Microsoft-Windows-PrintService/Admin
Source:PrintService
Task Category: Printing a
document
EventID: 372
Keywords: Classic Spooler
Event,Document Print Job
OpCode: Spooler Operation
Failed.
Solution:
The solution for this problem is do update the latest patches
of windows update. Microsoft mention they have release the new windows update
for fix this issue.
But if the problem still persists, you need to
remove the windows update patches kb4048957. Turn off the windows update
automatically. After remove this patches, the printer will work normally.Good luck!
